It's your first day as a Google PM. Users are complaining that the internet is slow. What will you do?

My first step would be to gather more information to understand the scope and nature of the problem. I'd ask clarifying questions such as:

• User Type: Are these internal employees or external users?
• Timeline: When did this issue begin? Is it a recent development or ongoing?
• Geographic Scope: Is the slowness localized to specific regions or global?
• Affected Services: Which Google services are experiencing slowness?

Once I have a clearer picture, I would:

1. Triage and Prioritize: Assess the severity and impact on users.
2. Collaborate with Engineering: Work with relevant engineering teams to identify the root cause, whether it's network infrastructure, server load, or software issues.
3. Monitor and Diagnose: Utilize internal monitoring tools to track performance metrics and pinpoint bottlenecks.
4. Communicate: Keep stakeholders informed about the progress and expected resolution time.
5. Develop Solutions: Work with engineering to implement fixes and improvements.
6. Verify Resolution: Ensure the issue is fully resolved and monitor for recurrence.