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Describe a time when you worked on a project that wasn't initially on the roadmap. What prompted this project, and how did you decide it was worth pursuing?

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At a previous organization, I spearheaded the development of an automated WhatsApp chatbot for customer support. This project wasn't originally planned but became a priority due to high user drop-off rates during lead qualification, stemming from a limited team size. Recognizing the startup's constraints on budget and personnel, we identified AI as a strategic solution to improve efficiency and avoid significant scaling costs.

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