Tell me about a time when you had to mediate a conflict.

When mediating a conflict, my first step is to actively listen to each party involved, ensuring I understand their perspectives without bias. I then steer the conversation towards the core issues, focusing on the problem rather than personal attacks. My aim is to facilitate a resolution, ideally finding common ground where both sides can agree. If a clear middle ground isn't achievable, I'll objectively assess the situation and support the most logical or correct path forward. Throughout the process, my priority is the overall success of the project and the company, aligning the resolution with our collective goals rather than individual satisfaction.