Tell me about a time when you received negative feedback from your manager and how you dealt with it.

In my role managing customer care within an e-commerce platform, I received feedback that my direct contribution to revenue was hindering my promotion prospects. This was challenging as customer care isn't typically a revenue-generating function. To address this, I collaborated with my manager on two key strategies: first, developing a succession plan to transition me into responsibilities that directly impact revenue, and second, creating a plan to demonstrate how customer care initiatives can indirectly drive revenue growth.