Tell me about a time when you built out a process.

As the Product Manager for a beta product, I noticed that while a high-level roadmap was communicated, users lacked clarity on specific feature improvements, new low-level feature additions, and what was on our development radar. To address this, and given our limited team resources for support and marketing, I established a structured feedback and communication process. This involved creating a centralized system for tracking user requests and feedback, and implementing regular, transparent updates on feature prioritization and development status. This proactive approach reduced individual conversations, improved user understanding, and allowed us to better align product development with user needs.