Give an example of an idea you advocated for and its outcome.

In a previous role, I noticed our customer onboarding process was inefficient and led to a high drop-off rate. I advocated for a streamlined, automated onboarding workflow. My rationale was that a smoother experience would improve customer satisfaction, reduce churn, and free up support resources. To achieve this, I developed a proposal outlining the new workflow, identified the necessary technical changes, and presented the business case, highlighting the potential ROI. After gaining buy-in, I collaborated with the engineering team to implement the changes. The outcome was a significant reduction in onboarding time, a 15% decrease in early customer churn, and positive feedback on the improved user experience. I even created a presentation to effectively communicate the value and implementation plan, which was well-received by leadership.