On DoorDash, there are missing item and wrong item issues for deliveries. How would you analyze each of them?

To analyze missing item issues, I would first segment data by order size, restaurant type, time of day, and courier tenure to identify patterns. For wrong item issues, I'd focus on analyzing the correlation between the ordered items and the delivered items, potentially by reviewing order details and customer feedback. Key metrics to track would include Customer Satisfaction (CSAT), the rate of missing items, and the rate of wrong items. The goal is to pinpoint root causes, whether they lie with the restaurant, the courier, or the platform's order accuracy processes.