Business Analyst

The Business Analyst at UniAthena will act as a bridge between business stakeholders, product, and technology teams. The role focuses on analysing business processes, learner journeys, and system data to identify gaps, define requirements, and support data-backed improvements across the LMS, enrollment funnel, and internal operations.

Roles and Responsibilities

• Gather, analyse, and document business requirements from internal stakeholders (Academics, Sales, Marketing, Operations, Product, and Tech).
• Translate business needs into clear functional requirements, user stories, and process flows.
• Support requirement prioritisation aligned with business goals and learner experience.
• Analyse learner, enrollment, engagement, and operational data to identify trends, issues, and opportunities.
• Create dashboards, reports, and insights to support leadership and functional teams.
• Work closely with BI/Data teams to validate metrics and ensure data accuracy.
• Evaluate LMS workflows, admission processes, assessments, and support operations to identify efficiency gaps.
• Recommend process improvements and support implementation with relevant teams.
• Assist in UAT, validation, and post-launch analysis of new features or system changes
• Act as a liaison between business users and technical teams during development and enhancement cycles.
• Support sprint planning by clarifying requirements and acceptance criteria.
• Ensure timely communication and alignment across teams.

Skills and qualifications

• Strong analytical and problem-solving skills.
• Experience with data analysis using Excel/Google Sheets; SQL knowledge is a plus.
• Familiarity with dashboards and reporting tools (Power BI, Looker, Tableau, or similar).
• Understanding of SDLC, Agile/Scrum methodologies, and requirement documentation.
• Experience working with LMS, EdTech, SaaS, or digital platforms is preferred.
• Ability to understand learner journeys, conversion funnels, and operational workflows.