Epicor Kinetic Administrator

Job Description

Our client, an established engineer-to-order manufacturer of industrial equipment serving customers worldwide, is hiring a business-focused Epicor Kinetic Cloud Platform Owner. The company is completing its move to Kinetic Cloud and needs a long-term owner who will see the implementation through and then drive ongoing support and improvement for years to come.

This is a permanent, full-time role that blends business process ownership, functional administration, and hands-on Kinetic development. You’ll partner closely with finance, engineering, manufacturing, procurement, sales, and operations in a complex engineer-to-order (ETO) and configure-to-order (CTO) environment. A dedicated integration resource is planned to support you.

Location: Eau Claire, WI Area. Full-time onsite is preferred, with relocation assistance available. A hybrid schedule may be considered, with at least one full week onsite each month plus additional onsite time for key milestones such as testing, training, and go-live. Regional candidates preferred.

What you will do:

• Act as the primary administrator and go-to expert for Kinetic Cloud, including day-to-day user questions
• Manage configuration, environments, upgrades, patches, and system performance
• Design and maintain role-based security, segregation of duties, and audit and compliance controls
• Own user provisioning, access reviews, and security governance
• Put master data governance in place and enforce it for items, units of measure, vendors, and the chart of accounts
• Configure Kinetic to meet business requirements and objectives
• Lead process improvement efforts across the business with a focus on usability, efficiency, and scalability
• Build and maintain BPMs, reports, and analytics, and support ECM, APIs, and integrations
• Support connected third-party applications such as tax, CRM, integration, and expense platforms
• Create training materials and programs that drive user adoption
• Test new and modified functionality and troubleshoot issues, working with vendors when needed
• Champion change management and challenge “we’ve always done it this way” thinking

Requirements

Required:

• Bachelor’s degree in accounting, finance, operations management, business, computer science, or a related field
• 5+ years of Epicor experience, including at least 3 years on Kinetic Cloud
• Hands-on experience with at least two Kinetic Cloud upgrades
• 5+ years in a hands-on business role such as finance, accounting, procurement, operations, manufacturing, sales, or engineering
• 5+ years leading business process improvement or reengineering
• 5+ years writing requirements, requirement documents, and process flows
• Two or more full lifecycle implementations of a tier 1 ERP such as SAP or Oracle
• Experience building and maintaining complex BPMs
• Experience with PCIDs, warehouse management, and logistics solutions
• Proven track record as the bridge between business and technical teams
• Experience in a matrix organization, working independently with minimal direction
• Strong communication, facilitation, and advisory skills
• Proficiency with Word, Excel, PowerPoint, Visio, and Project
• Comfortable juggling multiple complex priorities in a fast-paced, deadline-driven setting

Preferred:

• Advanced degree
• Experience at a manufacturing company with $300M+ in revenue, ideally in an ETO/CTO environment
• Integration experience with MuleSoft
• Experience with Salesforce Service Cloud and Revenue Cloud
• Experience supporting Avalara and Concur integrations