Security Officer

Job Summary: The Security Officer will be responsible for performing check-point duties by the entrance and exit of the store and providing excellent customer service when necessary.

---

MAIN DUTIES:

· Welcoming customers and providing efficient and excellent customer service when necessary.

· Being vigilant and reporting any suspicious activities immediately to management. · Check off invoices against the physical items in shopping bags to ensure accuracy before customers depart the store. · Monitor the exit of high-risk merchandise frequently targeted by theft, ensuring proper purchase verification and control. · Identify and address attempted theft involving carts or baskets of unpaid merchandise using non-confrontational techniques. · Monitor carts and baskets to prevent concealment of unpaid merchandise, particularly in undercarriage or hidden areas.

· Deliver courteous, final interactions with customers to ensure satisfaction while reinforcing a visible security presence.

· Maintain a professional and approachable presence that promotes customer confidence and reinforces a safe shopping environment. · Return carts to their proper location within the store.

· Any other duties assigned.

WORKING ENVIRONMENT:

· Stand for extended periods (often 6 to 8 hours per shift). · Must be able to lift up to 10 lbs occasionally

Requirements

QUALIFICATIONS:

Education and/or Experience

· At minimum, Secondary School diploma or equivalent preferred · One to three years of retail experience (preferred). · Proven track record of reliability and punctuality

Required Skills:

• Excellent customer service skills
• A polite and professional approach
• The ability to solve problems
• Strong observation and attention to detail.
• The ability to build and maintain rapport quickly with diverse populations.
• The ability to deliver clear and concise verbal and non-verbal communication skills.
• The ability to maintain a calm, helpful, and professional attitude under pressure.