Developer Support Engineer

Responsibities:

• Quickly learn the functional aspects of Aera’s product line

• Work on customer reported issues by interacting with various teams including QA, App Development, Engineering and Product Management

• Gather information systematically and efficiently perform root cause analysis

• Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle

• Responsible for respecting the defined SLA’s we have with each customer

• Develop knowledge base articles for the use of internal team and external partners

• Participate in shift rotation

• Bring​ ​a​ ​positive, collaborative, ​team-oriented​ ​attitude​ ​to​ ​the​ ​office​ ​and​ ​your​ ​customers every​ ​day!

About you:

• 2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent

• Log analysis and performance troubleshooting

• Experience with SQL, REST API, SSO, Unix, Cloud

• Good knowledge of SQL, DB performance analysis and optimization.

• Knowledge or Experience with Application servers

• Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence or similar

• Experience working in a start-up software company is a strong advantage

• Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts

• SAP techno-functional experience will give you a large advantage working with our large enterprise customers

• On - and offshore coordination and communication

• Enjoy digging into technical support issues to figure out the root cause so the issue will not recur

Nice to have

• Background in Java programming is a plus

• Understanding of 3 tier application architecture

• Working knowledge of cloud platforms, AWS/Azure is a plus