Luxury Sales Executive (Men's Wear)

Hiring: Ecommerce Customer Support Executive (Fashion Retail) | Dubai, UAE ?

We are looking for an Ecommerce Customer Support Executive with experience in Fashion Retail Ecommerce to join a leading retail organization in Dubai.

? Location: Dubai, UAE

?️ Industry: Fashion Retail / Ecommerce

Key Requirements:

✅ 2–4 years of Ecommerce Customer Support experience in Fashion Retail

✅ Fluent in Arabic & English (Mandatory)

✅ Experience handling D2C ecommerce websites and online customer support

✅ Familiarity with Shopify, Magento, Zendesk, Freshdesk, Ziwo, or similar platforms

✅ Strong understanding of order management, returns, refunds, and last-mile delivery processes

✅ Experience supporting GCC customers is preferred

Key Responsibilities:

• Manage customer inquiries via phone, email, chat, and WhatsApp

• Handle order tracking, delivery issues, returns, exchanges, and refunds

• Monitor customer satisfaction and service SLAs

• Support abandoned cart recovery initiatives

• Resolve marketplace-related customer cases (Amazon, Noon, Namshi, etc.)

• Deliver an exceptional customer experience aligned with brand standards