Sales Advisor – Emirati Talent Pool (On-site) (UAE National)

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Your mission: You will help us deliver the best customer experience in the tech/automotive retail industry.

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Key Responsibilities:

• Initiating and managing a high volume of leads interested in purchasing or selling a car through different channels like phone and chat.

• Establishing rapport with prospects, understanding their needs, our value proposition and maintaining ongoing relationships to nurture leads into purchases/sales.

Requirements

Skills and Qualifications:

• High school diploma or equivalent required.
• UAE National (Emirati).
• 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.
• Fresh graduates with strong communication skills may also be considered.

Language Skills

• Fluent in Arabic (spoken and written), with the ability to handle Arabic-speaking customers confidently.
• Good command of English (spoken and written).

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with CRM or customer management systems, and the ability to keep accurate records.
• Comfortable using WhatsApp Business and SMS platforms for customer communication.
• Ability to work with survey tools and track survey responses.

Core Skills and Competencies

• Excellent verbal and written communication, with a clear, polite, and professional phone manner.
• Strong complaint-handling skills, including the ability to stay calm and empathetic with upset customers.
• Good follow-up discipline and attention to detail.
• Good time management, with the ability to handle a high volume of calls and follow-ups daily.
• Persuasive communication to encourage rescheduling, service bookings, and survey completion.
• Good judgement on when to escalate sensitive complaints to the Aftersales Supervisor.
• Teamwork and the ability to coordinate with Service Advisors, the workshop team, and the Aftersales Supervisor.
• Customer-focused attitude, with a positive and professional approach.

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Benefits

• Life insurance
• Preferential price for retail cars upon completion of probation period
• 22 working days of holidays
• GPSSA- General Pension & Social Security Authority
• Diverse and inclusive company culture: our team that spans continents, cultures, and backgrounds. This diverse workforce brings together a wealth of ideas and experiences, enriching your professional journey

Do you want to be part of this story?Apply now!