Developer Support Engineer (Night Shift)

Aera Technology is a pioneer in the growing category of Decision Intelligence Platforms and a Leader in the Gartner® Magic Quadrant™ for 2026 – the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud™, we are helping the best-known brands in the world make smarter, faster decisions.

Privately-held and VC-funded, we have a global team of over 400 Aeranauts – and we’re growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision-making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable.

The​ ​ Developer Support Engineer ​will​ ​be​ ​a key team member ​that​ ​helps​ ​customers​ ​solve​ ​technical​ ​issues for our cloud-based analytics application. This​ ​customer-facing​ ​position​ ​requires​ ​strong​ ​communication​ ​skills, ​​troubleshooting, and​ ​excellent​ ​problem-solving​ ​skills. This role could be ideal for someone with a QA or development background who would like to step into a customer-facing opportunity.

Responsibilities

• Quickly learn the functional aspects of Aera's product line

• Work on customer-reported issues by interacting with various teams, including QA, App Development, Engineering and Product Management

• Gather information systematically and efficiently perform root cause analysis

• Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle

• Responsible for respecting the defined SLA’s we have with each customer

• Develop knowledge base articles for the use of internal teams and external partners

• Participate in shift rotation

• Bring​ ​a​ ​positive, collaborative, ​team-oriented​ ​attitude​ ​to​ ​the​ ​office​ ​and​ ​your​ ​customers every​ ​day!

About you

• 2 to 4 years of professional experience with Bachelor’s degree in a technical field or equivalent

• Log analysis and performance troubleshooting in Unix

• Experience with SSO, REST API

• Good knowledge of SQL, DB performance analysis and optimization.

• Knowledge or Experience with Application servers

• Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence, BitBucket ( or similar )

• Experience working in a start-up software company is a strong advantage

• Expertise in Business Intelligence software preferred : ETL, data-warehouse concepts

• SAP techno-functional experience will give you a large advantage working with our large enterprise customers

• On- and offshore coordination and communication

• Very eager to dig into technical support issues to figure out the root cause so the issue will not recur

• Bring a positive, collaborative, team-oriented attitude to the office and your customers everyday!

Nice to have

• Background in Java programming is a plus

• Understanding of 3 tier application architecture

• Working knowledge of cloud platforms, A