Wallet Reconciliation and Oversight Problem Management Lead

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

You will be responsible for the following:

• Root Cause & Continuous Improvement: Lead structured post-incident reviews and root-cause analyses to strengthen, optimize, and scale core Finance processes.
• Knowledge Management & Incident Readiness: Document standard workarounds, manual adjustment procedures, and technical edge cases to enable swift incident recovery and business continuity.
• Process Alignment & Ownership: Partner with team leads and process owners to refine workflow execution, elevate operational standards, and clarify process ownership.
• Cross-Functional Collaboration: Collaborate across Finance, Risk, Product, and Incident Management teams to resolve complex financial discrepancies and improve wallet reconciliation health.
• Documentation & Governance: Conduct regular process flow reviews to ensure operational updates and best practices are comprehensively captured in product manuals and documentation.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package