Senior Client Requirements Specialist (SCRS)

Overview

About TEKsystems and TEKsystems Global Services

We’re TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges—across the globe. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change. We’re building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.

General Description:

Reporting to the Senior Manager of Operations Support (SMOS), the Senior Client Requirements Specialist (SCRS) on the Client Implementation Group will be responsible for reviewing client onboarding requirements in support of the Client Implementation Process. The SCRS will review contracts and corresponding client documents to build client onboarding requirements within the Client Requirement Guide (CRG) and ensure a smooth onboarding experience. Additionally, SCRS is responsible for ensuring the accurate setup and maintenance of Parent Express Contracts within the Middle Office Module. This role will require collaboration across multiple departments, to ensure accurate customer set-up with adherence with the contract.

Responsibilities

Essential Job Duties and Responsibilities:

• Evaluate contract terms and conditions for both client and TEK standard agreements to identify onboarding requirements.

• Build CRG accurately and timely, utilizing Core and Criteria CRGs based on client requirements

• Set up Express Contracts and maintenance of Express objects to ensure alignment to Fusion Customer, CLM Contract, Connected Contract and T/M CRG data.

• Act in compliance with appropriate laws, regulations, and corporate policies and procedures.

• Manage relationships with client required background vendors and act as company liaison.

• Create compliant background check packages / services with vendor(s).

• Work directly with field offices, corporate personnel, and clients to clarify and confirm nuanced onboarding requirements, drug and medical requirements, and establish and create custom client background check packages as needed.

• Organize and maintain client documentation records within CRG system.

• Evaluate client requirement changes and ensure they are recorded timely and accurately within CRG.

• Partner with the Client Implementation Specialist to ensure Bullhorn documents and packages are properly associated with CRG.

• Cross-functional support with Sales, contracts negotiation team, front office sales support for contract-specific items and any non-escalated feedback for one-off adjustments required to MO Objects, cross functional support with Billing team for any billing related issues.

• Validate functionality of CRG and how requirements are presented within Onboarding Tracking Dashboard in partnership with Field Support.

• Support cross-departmental efforts toward a smooth Onboarding Experience for consultants while meeting Customer requirements.

Qualifications

Requisite Abilities and/or Skills:

• Very detail oriented and advanced ability to analyze and interpret complex contract terms and client requirements.• Demonstrated ability to manage timelines and prioritize tasks.• Ability to partner with other departments ensure timely and accurate record of onboarding requirements.• Familiarity with reading and reviewing contracts/documentation.• Ability to manage time and excel in a deadline-oriented environment.• Someone who can evaluate current processes and suggest improvements.• Adaptable and able to handle multiple tasks concurrently.• Strong problem solving and analytical skills.• Excellent verbal and written communication skills to interact with various stakeholders• Proficient in using data analysis tools and generating reports (MO Dashboard)• Ability to think critically and develop solutions to mitigate risks• Ability to work effectively in a team environment• Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Required Education and/or Experience:

• The knowledge, skills, and abilities typically acquired through the completion of a Bachelor’s degree program or equivalent degree in a field of study related to Business, Finance or Law.

• Seeking 4-7 total years of work experience.• Prior contract review experience preferred.• High proficiency with Microsoft Office applications.• Successful track record of providing quality customer service.

Compensation:

$55k-$75k, $5k bonus paid quarterly

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.   To view the EEO is the law poster click here.   If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email hr@teksystems.com.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

City and County of San Francisco:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance and the California Fair Chance Act

City of LA:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.