US Account Manager - US Based

Description

The Role

As Account Manager, you will become the trusted advisor for a portfolio of strategic customers across the United States.

Your mission is to ensure customers fully leverage the Coptis platform, maximize user adoption, identify expansion opportunities, and contribute to long-term customer satisfaction and retention.

Working closely with R&D teams, Regulatory departments, and business stakeholders, you will help customers unlock the full value of a powerful and technically sophisticated software platform.

Responsibilities

• Manage a portfolio of strategic US customers.
• Build trusted relationships with key stakeholders.
• Ensure customers successfully adopt and maximize the value of the Coptis platform.
• Organize regular business reviews and customer success plans.
• Identify upsell and cross-sell opportunities.
• Present and promote new product modules and capabilities.
• Deliver customer training sessions and best-practice workshops.
• Monitor customer health and proactively mitigate risks.
• Collaborate with Sales, Support, Product, and Professional Services teams to ensure customer success.
• Maintain accurate account information and opportunity tracking in CRM.

Profile

What We’re Looking For

Required

• 3–5+ years of experience in Account Management, Customer Success, or Consulting within a B2B SaaS environment.
• Experience managing US enterprise & SME customer relationships.
• Experience within the cosmetics industry is mandatory.
• Strong ability to explain complex software to both technical and non-technical audiences.
• Excellent communication and relationship-building skills.
• Dynamic, proactive, autonomous, and customer-oriented.
• Comfortable challenging customers and driving change when needed.
• Excellent written and spoken English.

Nice to Have

• Previous experience selling or using Coptis software.
• Experience delivering software training.
• Knowledge of cosmetic R&D, formulation, or regulatory workflows.

How Success Will Be Measured

• Net Revenue Retention (NRR): Drive customer growth through renewals, upsell, and cross-sell opportunities across your portfolio.
• Customer Adoption: Increase product adoption by ensuring users fully leverage the Coptis platform through onboarding, training, and ongoing engagement.

Why Join Coptis?

• Join the global leader in cosmetic R&D software.
• Build long-term partnerships with leading beauty companies.
• Play a strategic role in customer success and business growth.
• High autonomy and direct impact on customer satisfaction and retention.
• Collaborative international environment.
• Competitive salary with performance-based bonus.

Recruitment process

Déroulement des entretiens

• HR Screening interview (15min)
• 1st Interview with CRO (45min)
• Business Case (at home)
• Business case Review with CRO (30min)
• Meet some US team members (45min)

Company

About Coptis

For over 25 years, Coptis has been helping cosmetic companies accelerate innovation through its market-leading SaaS platform dedicated to cosmetic R&D.

Trusted by more than 450 companies worldwide, Coptis supports global beauty brands throughout the entire product development process.

As our North American business continues to grow, we are looking for an experienced Account Manager to develop long-term customer partnerships and maximize customer success.