Account Manager 🇫🇷

About The Role 🚀

As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

• Build strong, long-term partnerships

• Build and maintain strong relationships with strategic merchant accounts

• Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact

• Define improvement plans with merchants based on data analysis

• Identify new partnership opportunities and define improvement plans with merchants

• Deliver customer excellence

• Support stakeholders in their day-to-day use of Bigblue’s services

• Monitor customer feedback and performance trends, and translate them into actionable improvements

• Contribute to product and operational improvements based on merchant insights and market trends

• Optimize internal processes and tools to improve the overall customer experience

• Grow hand-in-hand

• Contribute to our merchants’ strategic development and identify their metrics that drive growth

• Identify potential signals of dissatisfaction and implement solutions to answer them

• Suggest out-of-the-box initiatives to engage our existing merchants

• Implement cross-selling and upselling strategies to address customer needs and unlock value

You would be a great fit if this sounds like you:

• 3+ years’ experience in customer-facing roles, including experience in logistics, fulfilment, e-commerce, or a related industry

• Native-level French and professional proficiency in English

• Strong communicator and relationship builder, comfortable managing multiple stakeholders

• Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews

• Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills

• Proactive, autonomous, adaptable, and eager to deepen your logistics expertise

• Based in Paris or willing to relocate

Bonus points for 🥇

• You have an entrepreneurial spirit, have founded a startup or a company in the past

• You're passionate about digital and making life simpler with technology

• You like solving new problems and are never settling for how something "has always been done"

• You speak another language (Spanish, German *It is nice to have a previous experience in logistics, DTC or any industry linked to e-commerce (but definitely not a must-have !)