Solution Support (f/m/d) Release Engineer
MünchenOn-site or hybridFull Time2w ago
You take ownership of complex customer escalations that require development level support and coordinate them across Support, Engineering, QA and Deployment. You provide advanced technical support for our autonomous mobile robots (AMRs), covering software, system and hardware related issues.
- You take ownership of complex customer escalations that require development-level support and coordinate them across Support, Engineering, QA and Deployment.
- You provide advanced technical support for our autonomous mobile robots (AMRs), covering software, system and hardware-related issues.
- You investigate technical issues using logs, telemetry, field data and customer feedback to identify their root causes.
- You coordinate corrective actions with our development, deployment and service teams and follow them through validation and rollout.
- You keep track of the operational software state of our robot fleets, including software versions, configurations and rollout status.
- You coordinate software releases and ensure they are validated and ready for safe deployment to customer fleets.
- You monitor software performance in the field and identify recurring issues, failure patterns and performance problems.
- You develop dashboards, reports and analysis tools that create transparency around fleet health, software quality and rollout progress.
- You bring insights from field incidents back into our development organization and help turn them into product and process improvements.
Frequently asked
Is this Solution Support (f/m/d) Release Engineer role remote?
This role is based in München.
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Magazino is inRobotics and autonomy