Customer Contact Comms Analyst - Voice

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Analyst **Qualifications:**Any Graduation **Years of Experience:**3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • Support production as per objectives and as required by the process. • Provide process training for new joiners. • Continuous coaching for advisors on process knowledge skills. • Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis.

• Support production as per objectives and as required by the process. • Provide process training for new joiners. • Continuous coaching for advisors on process knowledge skills. • Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis. What are we looking for? • Primary skill - Customer Service - P5 Roles and Responsibilities: • Meet daily productivity targets across calls, emails, and chats.

• Resolve complex and escalated queries and support team members.

• Maintain expert process knowledge and deliver training and coaching.

• Guide advisors and provide timely feedback and follow-ups.

• Share weekly query review updates and training progress.

• Conduct PKTs and review process documentation.

• Ensure SLA compliance and identify operational quality improvement opportunities.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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