Associate Director/ Director - Retention & Renewal (Sales)

About Us

The MSME sector...

Bharat has 60 Million MSMEs (Micro, Small and Medium Enterprises). 90% of India’s ~$1 Trillion Retail Market is controlled by the traditional/unorganized sector. Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/warehouses/kiosks/homes, scattered all over the

country.

Who we are and what we do...

Khatabook aims to build products that every MSME would use to run their business better. We started with the business ledger, which saves 3-4 hours for merchants per day by managing their credit, creating transparency in cash flow, and increasing trust with their consumers – solving a critical need for Global MSMEs. We also empower merchants to collect payment digitally and help build their identity through offerings such as business cards.

What have we achieved so far...

Today more than a Million merchants are uploading data and engaging with the Khatabook app daily while adding $200 Million worth of transactions every day. The high engagement has resulted in more than 25% of the total active merchants joining the platform through word-of-mouth and referrals.

Play your role in making history...

Digital book-keeping app Khatabook has raised $100 million in its Series C round, led by Silicon Valley-based early-stage fund Tribe Capital and Moore Strategic Ventures (MSV). The latest funding round values Khatabook at $600 million. India's MSMEs also showed their trust by the continued use of Khatabook in these troubled times.

The Khatabook Team is now focused on empowering them, by building the next-gen digital-first products that

• Ease the management of capital cycles so that merchants can earn more money.

• Simplify the acquisition and distribution of goods and smoothen the payments.

• Upskill merchants to run their businesses better.

Roles & Responsibilities -

• Managing day to day operations at the Renewal, Retention and coordinate with central team

• Design & setup Customer Life Cycle Management, Renewal and Training processes for various products

• Setup CRM and increase efficiency of all sales activities

• Strategize and define experiments to implement growth opportunities to increase cross/ sales & renewal rate

• Define success metrics for the sales experiments

• Ensuring monthly sales targets and retention targets for team met

• Monitoring team performance, productivity and service levels on an ongoing basis

• Work closely with central team to set up new processes for upcoming products retention and renewal sales

• Ensure Training Plans and Learning Paths are adhered for all new hires

• Sales SOP creations & Exception trackers for all new and stable processes

• Building and developing knowledge and expertise on the process to ensure compliance with relevant regulations

• Structured problem-solving skills and experience: Use a systematic, disciplined and fact-based process that gets to the root cause of problems

Requirements -

• Work Experience - 7 to 10 years with prior experience in team management & sales

• Exceptional and professional communication skills; both verbal and written.

• Ability to interact with a wide range of people across departments and build strong positive relationship

• Excellent Sales skills with proven quality track record

• Team player with a positive attitude

• Ability to develop process frameworks