Head of Customer Success | CCO @ VC backed company

Description

🎯 Retention · Expansion · NRR · Onboarding

ℹ️ This is not a job posting for one specific company. XAnge is a VC firm: we keep a curated pool of senior profiles and introduce them to our portfolio startups when the right role opens up. This page describes what a Head of Customer Success / CCO role typically looks like across our portfolio.

Work at an XAnge portfolio startup

You would join one of XAnge’s 80+ portfolio companies: fast-growing European tech startups building meaningful products across B2B SaaS, Healthtech, Fintech, Climatetech and beyond. These are scale-ups where keeping and growing customers drives durable, capital-efficient growth, with small, ambitious teams where ownership is real, decisions are fast, and your impact is visible from day one. Every company in the pool is backed by XAnge (Siparex Group) and surrounded by a community of 80+ founders and operators to lean on.

The team and why we need you

As Head of Customer Success / CCO, you typically join a B2B SaaS company that has won its first customers and now needs to retain and expand them. You might build the CS function from scratch or scale an existing team. You own retention and expansion, report directly to the CEO/founders, and work closely with Sales, Product and Support.

Why we need you: in SaaS, net revenue retention often matters as much as new sales, and protecting and growing the existing base is the challenge.

Your goals as Head of Customer Success / CCO

Your mission is to turn customers into long-term, growing partners. Typically, you will:

• Design the customer journey: onboarding, adoption, QBRs and renewal motions that protect retention.
• Drive expansion revenue through land-and-expand and upsell motions with Sales.
• Own the KPIs the board tracks (NRR, GRR, churn, NPS, CSAT) and turn them into action.
• Recruit, structure and coach the CS team through growth.

Key missions

Design and implement the customer journey, including onboarding, adoption, and renewal processes, to ensure high retention rates. Drive expansion revenue through upselling and cross-selling strategies, collaborating closely with the Sales team. Own and monitor key performance indicators related to customer success, such as net revenue retention, churn, and customer satisfaction, and take action to improve them.

Profile

Who we’re looking for

We care about track record and mindset, not pedigree. 10+ years is a guideline, not a hard rule: exceptional profiles below that threshold are welcome.

Preferred experience: you have led CS in a B2B SaaS context (50 to 500 employees) and grown a CS team through hypergrowth.

• Hard skills: retention and expansion playbooks (onboarding, QBR, renewals); metrics (NRR, GRR, churn, NPS, CSAT); tooling (Gainsight, ChurnZero, Intercom, Zendesk or equivalent); upsell and land-and-expand motions; account management.
• Soft skills: customer empathy; cross-functional collaboration (Sales, Product, Support); data-driven; coaching and team leadership; calm under pressure.

💡 Also relevant: VP Customer Success, Chief Customer Officer, Head of Account Management

Recruitment process

How it works

• Submit your profile (a few minutes). We review on a rolling basis.
• If it matches our criteria, you enter our curated talent pool, visible to founders across the portfolio, and standout profiles get featured in our Slack community and newsletter.
• When a relevant role opens, we introduce you directly to the founders and support the process from there.

🚀 Interested in a Head of Customer Success / CCO role at an XAnge portfolio company? Submit your profile here

Company

XAnge is a leading European VC firm based in Paris and Munich. XAnge invests in innovative technology companies operating in healthtech, enterprise data, fintech, Saas & deeptech. Among our portfolio can be mentioned: Odoo (ERP Software), Believe Digital (entertainment) or Ledger (cryptocurrencies).

Within XAnge, the Startup Success Team designs programs and resources to help Founders or Key executives in their daily challenges, such as recruiting for highly technical and key positions.

Joining XAnge’s network means getting access to +300 open positions located throughout France and abroad! (Toulouse, Bordeaux, Rennes, New York, Ibiza etc.). For more information, all our offers are published in real time here.

Why should you apply via XAnge?

• Get access to a pool of growing and high-potential scale-ups in Europe: Most of our startups get +100% growth every year, 4 of them are in the Next40 and 1 in FT120 .
• Be the first to know about opportunities: As investors, we are the first to know when key executive roles are opening such as Head of growth and marketing, Chief Marketing Officer, Marketing Manager, Head of Inbound Marketing, etc., and work alongside our C-levels to identify the ideal profiles.
• Get access to off-market opportunities: With + 300 open positions in France and abroad, we can share with our pool of talents off-market opportunities that are not available anywhere else.