customer engineer

turbopuffer is looking for an engineer to help our customers succeed. While every day is different; (from digging into unfamiliar systems and debugging, to writing code when that's what it takes), you'll see each issue through to its end.

what you'll do:

• debug customer issues, optimize queries
• write examples for our docs
• write code to solve customer problems, ship PRs, and build automations
• live in customer slack channels, helping to solve problems from first report to resolution
• own customer outcomes

must have:

• typist - you can write well and can explain complex ideas simply
• linux - you're comfortable in terminals and reading logs
• python or javascript/typescript - for reproducing issues and building solutions
• human - you build trust and keep things productive when everything's on fire
• systematic - you methodically work through problems until you've found the root cause

nice to have:

• k8s experience
• vector search or full-text search background
• experience with the major cloud platforms

tpuf is hardcore & whimsical. we value:

• overstep > understep
• show > tell
• complexity is earned
• showing up as part of our customer’s team
• making stuff easy to react to