Customer Delight Executive

Job Role:

• Answer customer calls courteously to provide information about products and services, arrange

• consultations and obtain feedback about service

• Interact with customers through phone e-mail or online chat medium concerning various queries.

• Ensure the satisfactory resolution of customer grievances. Interface with respective individual/

• department for resolution of complaints.

• Ensure appropriate escalation of unresolved complaints.

• Reviewing customer subscription details, establishing rapport with the customer, and retaining

• customer base and revenue

• Maintaining a balance of customer satisfaction while retaining revenue

• Identifying up-sell and value-add sales opportunities and delivering to the sales team for

• execution

• Ensuring accuracy and consumer satisfaction by having attention to detail

• Keep records of customer interactions and transactions, recording details of inquiries,complaints, comments, and actions are taken

• Flexible in Working Hours / Shifts

Skills and Qualifications :

• Strong written and verbal communication skills

• The ability to analyze data and research results

• Exceptional problem-solving ability

• Excellent time management skill and keen attention to detail

• Ability to manage and prioritize tasks

• Customer focus with a high level of enthusiasm and a positive attitude

• Ability to work within teams to exceed customer expectations

• Possess a high level of confidence, desire to succeed, and assertiveness

• Experience working independently and scoping/executing high-quality deliverables are a must

• Ability to remain fact focused on emotional situations

Look forward to:

• Working with a world-class team.

• Fun & work at the same place with amazing work culture.

• Get ready to transform yourself into a health junkie

Join HealthifyMe and Make History!