Systems Administrator

Overview

SYSTEMS ADMINISTRATOR (RDTE)

Bowhead seeks a Systems Administrator to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in Dahlgren, VA at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). 

Responsibilities

The Systems Administrator will be responsible for:

• Assist users with account creation requests in AD, password resets, and token/PKI credential troubleshooting specific to the JWICS environment.

• Perform initial troubleshooting on hardware, peripherals (monitors, secure KVM switches), and software connectivity issues before escalating.

• Log all user inquiries, incidents, and service requests accurately into the designated IT Service Management (ITSM) tool (ServiceNow).

• Provide desktop support to users with standard desktop applications, email configuration, and mapping secure network drives or printers.

• Escalate unresolved local issues to ONI Hopper or DIA service desks, providing complete diagnostic logs and user details.

• Track/monitor the status of escalated tickets and provide regular updates to users regarding estimated time to resolution.

• Serve as the local authoritative voice during enterprise outages, disseminating updates from ONI Hopper/DIA to the local Dahlgren workforce.

• Coordinate with ONI Hopper logisticians and local command authorities for the repair, return, or replacement of defective secure terminal equipment.

• Ensure all users adhere to acceptable use policies and physical security standards for secure terminals.

• Assist in tracking and auditing local JWICS hardware assets to ensure accurate accountability and alignment with ONI/DIA records.

• Immediately report any suspected security anomalies, unauthorized access attempts, or hardware tampering to local security officers and ONI/DIA network defense teams.

• Provide basic orientation to new users regarding the correct operation of equipment and procedures for requesting support.

• Other duties as assigned.

Qualifications

• Two to three (2-3) years of professional experience.

• High School Diploma required, or BA/BS degree preferred

• Demonstrates troubleshooting skills along with strong analytical and problem-solving skills.

• Must have the ability to multi-task and assist others to resolve IT related issues is essential.

• Preferred knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.

• Requires an understanding of Microsoft supported Windows operating systems.

• An understanding of Linux operating systems is desirable; but not required.

• Requires a high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment.

• Preferred candidates should meet DoD Directive 8570/8140 Information Assurance Technical Level II certification requirements, which include certifications such as Security+ce, GSEC, SSCP, or CCNA Security.

• Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required.

• A working knowledge of Windows Active Directory is required.

Targeted salary range is $70,000 to $80,000 annually based on qualifications and experience.

Physical Demands:

• Must be able to lift up to 15-25 pounds

• Must be able to stand and walk for prolonged amounts of time

• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS:Must be able to maintain security clearance at the Top Secret level and obtain Sensitive Compartmented Information (SCI). US Citizenship is a requirement for Top Secret/SCI clearance at this location.