Chargé.e de compte social media/seo

Description

Within the Copilot team, one of the solutions we offer, you will be responsible for a portfolio of customers which size varies according to your previous experiences and current level at Malou:

Customer Relationship

• Onboarding and training customers on the MalouApp
• Understanding the customer’s strategic objectives to better guide the customer relationship
• Ensuring regular and timely follow-up through monthly activity reviews as well as daily / weekly communications (emails, WhatsApp, calls)
• Maintaining a high level of customer satisfaction
• Building customer loyalty by maximizing contract renewals
• Succeeding to lead your customers’ performances in the right direction regarding social media, SEO practices and MalouApp use

Community Management

• Defining the restaurant’s social media editorial guidelines (photography style, caption tone, hashtags)
• Writing briefs for photoshoots and coordinating with photographers
• Creating and scheduling social media posts
• Setting up sponsorship campaigns through Facebook Business Manager
• Daily monitoring and analysis of best social media practices in the industry

SEO (Search Engine Optimization):

• Setting up the MalouApp for restaurant owners and updating their key information (establishment description, opening hours, etc.)
• Defining keyword strategies
• Writing posts for Google My Business (GMB)
• Drafting response templates for reviews and personally responding to positive reviews

Profile

• 2 years experience
• You have a proven sense of building strong relationships with your interlocutors and getting them onboard with you. Your passed experiences led you to manage customer relations
• Your written communication skills are excellent, with a perfect command of syntax, grammar, and spelling
• You are meticulous, structured, and proactive. You have strong analytical and synthesis skills
• You are not scared to question your work and to keep finding new actions to implement on your customers’ accounts
• Social media hold no secrets for you and you have a good overall digital and general knowledge
• Highly creative, you have many ideas that you enjoy seeing come to fruition 💡
• Previous experience as a community manager (bonus)
• Proficiency in graphic design software and/or video editing (bonus)
• Attracted by the food sector, you have a passion for good food: you enjoy eating, and in our wildest dreams, you can cook up some amazing dishes 😋 (we promise to let you taste ours)
• Your are French native and fluent in English
• You want to join a young, dynamic team within a growing start-up 🚀

Recruitment process

• 1st call with Aurélia, Team Lead Copilot
• Case study to do at home
• Interview with Aurélia and a team member
• Interview with Mathieu, Head of Customer Success and another team member
• Reference call

Company

Digital solutions for restaurant growth and online visibility.