⭐ Account Manager FoodTech H/F

Description

Within the Copilot team, one of the solutions we offer, you will be responsible for a portfolio of customers which size varies according to your previous experiences and current level at Malou:

Customer Relationship

• Onboarding and training customers on the MalouApp
• Understanding the customer’s strategic objectives to better guide the customer relationship
• Ensuring regular and timely follow-up through monthly activity reviews as well as daily / weekly communications (emails, WhatsApp, calls)
• Maintaining a high level of customer satisfaction
• Building customer loyalty by maximizing contract renewals
• Succeeding to lead your customers’ performances in the right direction regarding social media, SEO practices and MalouApp use

Community Management

• Defining the restaurant’s social media editorial guidelines (photography style, caption tone, hashtags)
• Writing briefs for photoshoots and coordinating with photographers
• Creating and scheduling social media posts
• Setting up sponsorship campaigns through Facebook Business Manager
• Daily monitoring and analysis of best social media practices in the industry

SEO (Search Engine Optimization):

• Setting up the MalouApp for restaurant owners and updating their key information (establishment description, opening hours, etc.)
• Defining keyword strategies
• Writing posts for Google My Business (GMB)
• Drafting response templates for reviews and personally responding to positive reviews

Key missions

Assurer l'intégration et la formation des clients sur l'application Malou, en comprenant leurs objectifs stratégiques. Définir les lignes directrices éditoriales des réseaux sociaux des restaurants, rédiger des briefs pour les séances photo et coordonner avec les photographes. Mettre en place l'application Malou pour les propriétaires de restaurants, définir des stratégies de mots-clés et rédiger des publications pour Google My Business.

Profile

• 2 years experience
• You have a proven sense of building strong relationships with your interlocutors and getting them onboard with you. Your passed experiences led you to manage customer relations
• Your written communication skills are excellent, with a perfect command of syntax, grammar, and spelling
• You are meticulous, structured, and proactive. You have strong analytical and synthesis skills
• You are not scared to question your work and to keep finding new actions to implement on your customers’ accounts
• Social media hold no secrets for you and you have a good overall digital and general knowledge
• Highly creative, you have many ideas that you enjoy seeing come to fruition 💡
• Previous experience as a community manager (bonus)
• Proficiency in graphic design software and/or video editing (bonus)
• Attracted by the food sector, you have a passion for good food: you enjoy eating, and in our wildest dreams, you can cook up some amazing dishes 😋 (we promise to let you taste ours)
• Your are French native and fluent in English
• You want to join a young, dynamic team within a growing start-up 🚀

Recruitment process

• 1st call with Aurélia, Team Lead Copilot
• Case study to do at home
• Interview with Aurélia and a team member
• Interview with Mathieu, Head of Customer Success and another team member
• Reference call

Company

Digital solutions for restaurant growth and online visibility.