Delivery Lead - Meta (App Modernization)

Overview

Before applying for a TGS role, internal employees must discuss their interest with their current manager.

Please share this direct link with your manager so they can submit their approval. Your application cannot move forward until the form is completed.

On our Meta account, the CORE Team serves as the operational backbone of the delivery organization, providing centralized support for onboarding, compliance, workforce administration, payroll/timecard processes, consultant support, and operational governance. The team partners closely with Delivery Leads, Engagement Managers, Recruiting, Sales, and TPMs to ensure a seamless consultant experience and consistent execution of key business processes.

Responsibilities

Essential Job Duties and Responsibilities

Payroll & Workforce Administration

• Manage end-to-end timecard and payroll support processes, including timecard approvals, overtime validation, payroll issue resolution, and escalation management.

• Monitor payroll compliance, identify missing or late timecards, and coordinate with delivery teams to ensure accurate and timely processing.

• Support payroll-related audits, and operational tracking to support workforce readiness and business continuity.

• Serve as a subject matter expert for consultant payroll inquiries, PTO balances, and timesheet corrections.

Onboarding & Workforce Readiness

• Lead consultant onboarding activities from intake through start-date readiness, ensuring compliance, provisioning, equipment coordination, and access requirements are completed on time.

• Coordinate across Recruiting, Engagement Managers, Delivery teams, and TPMs to facilitate a seamless onboarding experience.

• Manage onboarding communications, status tracking, issue resolution, and readiness reporting to provide transparency throughout the onboarding lifecycle.

• Continuously improve onboarding processes, documentation, and workflows to enhance efficiency, and visibility.

Consultant Issue & Operational Support Management

• Serve as the centralized point of contact for consultant support requests, operational inquiries, and escalations.

• Manage intake, prioritization, assignment, tracking, and resolution of consultant issues, ensuring timely communication and adherence to service expectations.

• Monitor ticket queues, trends, and recurring issues to identify root causes and drive process improvements.

• Develop and maintain operational procedures, knowledge resources, dashboards, and reporting to support consistent service delivery and consultant satisfaction.

Qualifications

Required Experience

• Excellent oral and written communication skills (English language)

• Analysis and problem-solving skills

• Time management and organizational skills

• People management skills

• Experience in project management fundamentals

• Exposure to professional services agreements including the change management process.

• Demonstrated project risk analysis and mitigation skills

Preferred Experience

• Payroll and related back end process exposure

• Bachelors Degree

• Exposure to Agile methodologies and project management tools like Asana

Posting Close Date: 10/1/2026

This includes receiving your manager approval form.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

US Salary range: $50,000 - $90,000 Potential bonus up to: $10,000

Compensation will be determined based on a variety of factors which may include, but are not limited to, education, experience, skills, and geographic location. As an internal Allegis Employee exploring roles within TEKsystems Global Services, hiring eligibility and maintaining existing ancillary benefits are subject to change with transfer from one role to another. Please reach out to Talent Mobility for specific questions: TGS_Talent_Ops@teksystems.com.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

• https://www.teksystems.com/en/careers/benefits