Customer Service Specialist 24/7 (Polish native)

About PayU PayU is an international payment service provider with a leading position in Poland and other European markets. The company provides businesses with secure, flexible and easy-to-integrate solutions for accepting and managing online payments, connecting merchants with consumers and financial institutions.

PayU supports a wide range of payment methods, including payment cards, digital wallets and locally preferred payment options, such as BLIK and fast bank transfers in Poland. Its offering also includes instalment payments and Buy Now, Pay Later (BNPL), cross-border payments and recurring payment solutions. PayU serves businesses across industries and of all sizes - from small and medium-sized enterprises to leading e-commerce brands, as well as companies in the financial services and technology sectors.

We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system.

EXCITED YET? Keep reading to discover more about this opportunity!

RESPONSIBILITIES AND KEY ACTIVITIES

• Supporting PayU customers via phone, email, live chat in a 24/7 & weekends system,

• Managing customer databases in the operating system,

• Verification and identification of contacting customers and substantive recognition of the reported problem,

• Recording and forwarding requests to other operational departments,

• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

QUALIFICATIONS AND EXPERIENCE

• Education - minimum secondary education,

• English language – minimum B2 level,

• Very good knowledge of the Polish language both in speech and writing,

• Ability to formulate thoughts clearly in written form,

• Good working knowledge of the Office package (Word, Excel, Power Point) ,

• Minimum six months of experience in Customer Support.

BEHAVIOURAL COMPETENCIES

• Communicativeness,

• Ability to work as part of a team,

• High personal culture,

• Ability to build a positive company image.

WHAT WE OFFER

• Work in an international organization operating in a rapidly changing industry,

• Full-time employment under a contract of employment,

• Benefits : ability to develop one’s own package in MyBenefit system,

• Series of training ,

• Friendly work atmosphere in a cooperation-driven team,

• Ability to work in a hybrid model ,

• Quarterly bonus.

About us

At PayU, we are a international fintech and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Find out more www.payu.com

Our Commitment To Building A Diverse And Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.