Collections Analyst OTC-(6 month FTC)

Description

About the role

As a Collections Analyst at Kyriba, the candidate will be responsible for monitoring and contacting clients on the Open Aging report, working with clients to resolve any issues to eliminate collection blockers, meeting with colleagues to resolve pending issues, completing cash applications, and maintaining a positive rapport with staff, management, and clients. This role does not have direct reports and is scheduled for a 6 month contract.

What You'll Do:

• Research and resolve invoicing questions and/or disputes to completion including customer, account reconciliations, and partnering with cross-functional teams and external customers
• Posting of cash, and/or back-up, train as needed including resolving recon items
• Establish/Follow an efficient system for timely follow-ups for clients (internal and external)
• Customer Portal set-up and invoice load
• Assist with ongoing process improvement initiatives
• Understanding of VAT requirements
• Participate and/or drive internal and customer meetings as needed
• Connect/meet with internal team members and customer to help resolve and arrange release of payment
• Prompt reply to internal/external emails including “alias” accounts
• OTC Team back-up as needed, knowledge transfer (onboarding, vacation, cross-training etc.)

What You'll Bring:

• 2+ Year previous collections experience
• NetSuite experience preferred
• Salesforce System experience preferred
• Ability to work effectively with cross-functional teams
• Strong written, verbal, listening and interpersonal communication skills
• Keen attention to detail
• Able to follow instructions
• Highly self-motivated and directed
• Able to work independently (if remote)
• English fluency required

Company

Liquidity management SaaS for CFOs and Treasurers.