Customer Care Agent - Colombia

We are looking for a Global Customer Care Agent to join our customer Care team in Colombia.

The Customer Success agent will play a pivotal role in ensuring the satisfaction and retention of our valued customers. We are looking for a person who is dedicated to ensuring customer satisfaction and have the managerial skills to drive excellence

• Nurturing long-term relationships, proactively identifying issues, and driving customers throughout their journey with our product.

• Overseeing, mentoring and ensuring clients satisfaction with the solution and processes.

• Develop and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.

• Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer.

• Monitor customer status, identify potential risks, and showcase new product features and functionality.

• Proactively identify opportunities for growth and expansion within existing customer accounts.

• 3+ years of professional experience in leading customer-facing teams.

• 2+ years of professional experience in the Hospitality field.

• Experience in building or supporting differentiated service tiers or unique customer segments.

• Proficiency in using customer CRM and engagement tools.

• Strong project management skills.

• Ability to influence, persuade, negotiate, and build good relations with customers.

• Passion for customer success and a commitment to delivering an outstanding customer experience.

• Willing to provide a “Hands-on” approach.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Strong verbal and written English communication skills.

• Availability to work shifts including weekends.